Living In USA

If you have bought something and want to return it, you can do so with most items from nearly all department stores and often, but not always, from smaller shops. However, you must have the sales slip. Some stores will take returns without the receipt, but they will only refund the lowest amount the item has sold for. Thus, if it has gone on sale since you bought it, you may get back only a fraction of what you paid. So do not throw away any receipts until you are sure you are satisfied with the item.

Sometimes during a sale, the store will post a notice warning customers "All sales are final," which means that you may not return the item for exchange or for your money back.

If you are returning a gift that has been mailed to you from the store and therefore you have no sales receipt, save the gift slip that accompanies the item and/or take off the delivery label from the front of the package. It has various markings on it that have meaning for the clerk. If you have no label, then ask to exchange for some item of equal worth. It is often easier to do this than to get a cash refund.